Returns + Exchanges
Items with original tags attached and a sales receipt may be returned within 14 days of purchase for an exchange or Store credit ONLY. A store credit never expires and can be used anytime. Items that have been worn, used, or are not in its original packaging are not eligible for return. Live indoor house plants are final sale. Seasonal Items can only be exchanged before the end of that holiday season. We really appreciate your business and thank you for choosing to shop with us at Gathered-Roots. This policy applies for online purchases.
- Store credit will be given for the purchase price of all eligible returned merchandise. We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
- Returns must be post marked within 14 (fourteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- Clothing must be unwashed, unworn, free of damage & have original tags attached.
- Store Credit will be sent to you in the form of an E-Giftcard via email when your Return is processed. It will be sent to the email address you have on file.
- Certain merchandise, such as gift cards and final sale items are not eligible for return.
- All holiday items must be exchanged during that holiday season. No exceptions.